Contact TopCasinoScout
TopCasinoScout is an independent casino comparison site run by a named editorial team. We don't operate casinos and we don't sell rankings — every score follows our published TCS v1.3 methodology and editorial policy. Whether you're a player with a dispute, an operator disputing a finding, or a journalist researching casino safety, this page routes you to the right channel. We monitor all inboxes daily and aim to respond within 24–48 hours on weekdays; complex complaint cases can take longer because we verify evidence before acting.
Page last reviewed: July 2026 by the TopCasinoScout editorial team.
General Contact & Player Questions
For general enquiries about our rankings, bonus pages, or how the TCS Score works, please email:
[email protected]Many questions are already answered on the site — the methodology explains every point band, the review guidelines cover how audits are run, and the transparency report shows what we've enforced and why. We're happy to clarify any rating on the site or provide the evidence behind it.
Player Complaints & Safety Concerns
Stuck withdrawal, confiscated winnings, licence red flags, or predatory terms? Start with our free Complaint & Regulator Escalation Wizard — it structures your evidence and identifies the regulator or ADR body that can legally compel an outcome for the casino's specific licence. You can report any operator, listed here or not.
Or email the case directly: [email protected]
Include dates, amounts, the exact domain you played on, and screenshots. Never send your password, and redact card numbers and ID documents. Verified findings feed our enforcement log and can trigger blacklisting.
Corrections & Accuracy
Spotted outdated information, a changed bonus, or a factual error? Tell us. We verify every report against live terms and regulatory sources, and verified corrections are applied promptly with the review's updated date changed so readers can see it — that commitment is part of our editorial policy.
Email: [email protected]
You can verify most licensing facts yourself in seconds with our free Licence Checker, which mirrors official regulator registers. Unsure how? See how to verify a casino licence.
Licensed Operators & Compliance Teams
Licensed casino brands can contact us about listing requests, bonus verification, disputes about a published finding, or commercial partnerships. To be clear on the rules of engagement: scores cannot be bought, and advertising never changes a rating — every operator is reviewed under the same published framework, and how we're funded is disclosed in full in our affiliate disclosure.
Email: [email protected]
Include your full legal entity name, licence number, and primary regulator — or save time and submit our partner questionnaire directly. See our partnerships terms first. Disputing a finding? Send the evidence; we correct verified errors and say so publicly.
Media, Research & Press
Journalists, academics, and consumer advocates are welcome to reach out for comment, interviews, or data on casino safety trends — including our blacklist, our investigations, and licence-register findings from the Licence Checker project.
Email: [email protected]
Writers and industry experts interested in contributing can see our Write For Us page — all contributions run under the same editorial standards.
Responsible Gambling & Welfare
We regularly update our responsible gambling guides and link to accredited support organisations. If you represent a treatment provider, regulator, or charity and would like us to feature your resources, please contact:
Email: [email protected]
Important: we cannot provide personalised mental-health or financial counselling. If gambling is harming you or someone close to you, free and confidential help is available now from BeGambleAware, GamCare and Gambling Therapy, and via the services listed on our Responsible Gambling page.
Verify Who You're Talking To
Emails from our team only ever come from @topcasinoscout.com addresses — we will never contact you from free-mail accounts, ask for casino passwords, or request payment to “resolve” a complaint. If a message claims to be us and does anything on that list, it isn't us.
TopCasinoScout is a GPWA-approved portal, carries public reviews on Trustpilot, and our content is DMCA-protected. Learn more about the site and the team on our About page.
Who Handles Your Message
TopCasinoScout's reviews are written and maintained by a small, named editorial team — and the same people stand behind the inboxes above. Every review is openly attributed, so you always know who audited a casino and who to reach about it. Each profile lists that reviewer's remit and the work they lead.
Samuel Lloyd
Founder & Lead Casino Analyst
withdrawal reliability, operator investigations and licensing standards.
Maraid Lough
Senior Casino Reviewer
bonus terms, game fairness and player experience at newer operators.
Anthony Adams
Licensing & Compliance Analyst
regulatory standing, account security and responsible-gambling tooling.
Anastasia Sokal
Crypto Gambling Specialist
crypto-native casinos, provably-fair mechanics and digital-asset withdrawals.
Prefer the wider picture first? Our About page explains the company, and How We Rate documents the 10,000-point framework every author works within.