Casino Complaint Wizard
Casino stalling your withdrawal, holding your account hostage, or voiding winnings? Most complaints fail because they go to the wrong place in the wrong words. Pick the casino and the problem below — you'll get a formal complaint letter with the correct regulatory citations, the exact escalation ladder to its actual regulator, and the evidence you need at each step. Free, independent, no sign-up.
Which casino?
What went wrong?
Optional details (fills the letter's blanks — nothing is stored or sent anywhere)
Your formal complaint letter
Replace anything in [BRACKETS], keep it factual, and send it through the casino's official complaints route — email or complaint form, not just live chat. Save the confirmation.
Evidence checklist
Frequently asked questions
Will the regulator get my money back?
Usually not directly — most regulators (including the CGA, UKGC and AGCO) do not resolve individual disputes. What gets money back is the process they force on the casino: mandatory complaint handling with deadlines, and free independent ADR whose decisions bind the operator. This wizard routes you through that process correctly, which is where most players go wrong.
Why does the letter cite specific policies?
Because a complaint that quotes the exact rule the operator is bound by — the CGA's 4-week complaint deadline, the UKGC's 8-week window and binding ADR, the AGCO's complaint reference requirement — signals that you know the escalation path and will use it. Casinos triage complaints; cited ones get taken seriously.
What if my casino isn't in the list?
Use the "my casino isn't listed" option — you'll get the universal escalation path, and our licence checker can identify which regulator actually licenses the exact domain you played on, which determines where your complaint can go.